Spa Operations Manager

4 weeks ago


SaintBrieuc, Bretagne, United States Hand & Stone - FGG Spas Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our Spa team at Hand & Stone Massage and Facial Spa Chantilly - Greenbriar. As a key member of our management team, you will be responsible for driving sales performance, growing the business, and delivering exceptional customer experiences.

Key Responsibilities
  • Provide exceptional customer service through phone calls, appointments, and membership sales and management
  • Oversee and manage daily spa operations, including sales performance and team management
  • Recruit, hire, and develop talented spa professionals
  • Train, monitor, and coach performance to achieve sales goals and incentives
  • Passionately promote products and services to drive sales and growth
  • Communicate with the Service Provider team to maximize appointment bookings and drive revenue
  • Identify opportunities for grassroots marketing and local community connections to drive business growth
  • Perform administrative duties, including reporting, P&L analysis, payroll, cash handling, inventory, and ordering
Requirements
  • Proven passion for communicating with people and delivering exceptional customer experiences
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Ability to travel occasionally for training sessions, conferences, meetings with clients, or other business-related activities
  • Excellent verbal and written communication skills
  • A fast learner with a positive attitude and ability to work independently under minimal supervision
  • Computer proficiency, with knowledge of retail and appointment booking systems a plus
  • A strong team player with exceptional organizational skills, including attention to detail and multitasking
  • Critical thinking skills, including customer conflict resolution
About Us

Hand & Stone Massage and Facial Spa Chantilly - Greenbriar is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating over 58 locations across 8 states. We offer a range of benefits, including competitive compensation, paid time off, and opportunities for professional growth and development.

We are a family-owned business with a strong focus on people and community. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers play a critical role in achieving this goal.


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