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Engineering Team Lead

2 months ago

Chicago, Illinois, United States Vivid Seats Full time

About Us: Established in 2001, Vivid Seats (NASDAQ: SEAT) stands as a premier online ticket marketplace dedicated to bridging the gap between fans and the live events, artists, and teams they cherish. We recognize the significance of experiences and are unwavering in our commitment to crafting products that foster genuine human connections. Recognized as one of Built In's top workplaces in 2023, we understand that our People are our most valuable asset. To nurture our workforce, we have cultivated a company culture that empowers employees to tackle challenges, promotes collaboration, and continuously evolves by harnessing data and inspiring innovation.

The Role: We are in search of a seasoned and visionary engineering leader for our SkyBox team, someone who is enthusiastic about developing exceptional SaaS products. At Vivid Seats, you will have the chance to transform the secondary ticket marketplace industry. In this position, you will spearhead the growth of a new product line designed to assist our ticket resellers in optimizing their operations in innovative ways. Beyond overseeing daily team activities, you will be instrumental in recruiting new engineers, as well as managing performance, coaching, and providing constructive feedback.

In addition to implementing engineering best practices, you will cultivate a collaborative, cross-functional, and high-performing team while enhancing organizational design, structure, priorities, management processes, and reporting systems. You will be accountable for attracting and nurturing talent, while establishing productive, value-driven partnerships with stakeholders. Your role will also be crucial in fostering an engaged corporate culture at Vivid Seats. The manner in which results are achieved will be as significant as the outcomes themselves.

Your Impact on Vivid Seats:

  • Guide a team towards excellence in execution to ensure timely delivery of quality projects.
  • Enhance a brand-new codebase to provide a modern, scalable SaaS solution.
  • Collaborate with business stakeholders, product owners, and design and data teams in a dynamic software engineering environment to define and launch new capabilities.
  • Engage in design and architecture discussions to drive technical advancements. While hands-on coding is not a requirement, technical expertise in cloud-native engineering, Java, REST APIs, service-oriented design patterns, React, and JavaScript is essential.
  • Mentor and develop engineers while participating in recruitment efforts to attract top talent.
  • Effectively communicate the team's progress to leadership on a regular basis.
  • Lead complex projects and serve as the technical subject matter expert in software design, architecture, implementation, deployment, and support within a fast-paced Agile environment.

Initial Expectations for the Role:

First 30 Days:

  • Complete onboarding, acquiring the necessary resources for success.
  • Meet with your team to understand their motivations, focus areas, and immediate support needs.
  • Gain insights into how ticket marketplaces function and your contribution to enhancing customer experiences.
  • Familiarize yourself with team and company norms, business objectives, and Vivid Seats values.
  • Develop a foundational understanding of applications, technology stack, and development processes.

First 90 Days:

  • Contribute to methodologies, practices, or technologies that support overall business objectives and enhance team efficiency.
  • Adjust your communication style and management techniques to meet the unique needs of your team members.
  • Maintain and cultivate internal and external relationships to drive progress and achieve goals.
  • Participate in team planning, estimations, and design discussions.

First 180 Days:

  • Implement strategies to execute individual tasks that positively influence the team.
  • Engage in ongoing learning to advance the skills necessary for team objectives.
  • Achieve self-sufficiency in all applications utilized by the team.
  • Actively contribute to broader team and engineering group goals.
  • Help shape the team's roadmap in collaboration with leadership and the product team.

Qualifications:

  • A customer-centric mindset with over 8 years of technical experience in software engineering, preferably with modern languages and frameworks such as Spring Boot, Java, Python, JavaScript, React, or Event-Driven systems.
  • Proven experience providing technical leadership in a fast-paced Agile environment, having led high-performance teams and directed technical growth and product development.
  • Project and program management experience delivering high-quality software solutions that meet or exceed both functional and non-functional requirements.
  • Expertise in all facets of software engineering with the ability to assess and implement improvements that enhance software quality.
  • A demonstrated history of delivering market-ready solutions.
  • Familiarity with application observability and cloud monitoring tools.
  • Strong experience with Java, Spring Framework, SOA, AWS, JavaScript, HTML, and CSS.
  • Experience with SQL (MySQL or similar).
  • A passion for software engineering and a knack for problem-solving through code.
  • A genuine interest in technology and a strong curiosity for new tools to address real-world challenges.
  • Excellent communication and teamwork abilities.
  • A self-starter mentality with a robust work ethic and meticulous attention to detail.

Vivid Seats offers competitive compensation, bonus incentives, and equity for all employees; flexible PTO; mental health days; comprehensive medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work options; and a variety of additional workplace perks.

Our Commitment: We are an equal opportunity employer that values the critical importance of a diverse workforce and a sense of belonging. Many of our roles have flexible requirements, and we encourage you to apply regardless of whether you meet every qualification.