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Practice Operations Manager

1 month ago

Mt Pleasant, South Carolina, United States Waccamaw Dermatology, LLC Full time
Job Summary:

The Practice Supervisor- Mt. Pleasant/ Summerville is responsible for overseeing the day-to-day operations of the Mt. Pleasant/ Summerville practice locations and ensuring the sites run smoothly. This position collaborates with the Practice Administrator, Providers, Clinical Services Supervisor, Front Desk Supervisor, Human Resources, and onsite medical support staff at the Mt. Pleasant/ Summerville location to ensure exceptional patient experiences and efficient clinic operations within budgetary guidelines.

Key Responsibilities:
  • Provides operational and process oversight of the Mt. Pleasant/ Summerville locations and acts as a point of escalation when necessary.
  • Collaborates with leadership team for in-person supervisory needs and communicates any performance issues or excellent customer service feedback of team members accordingly.
  • Drives goals and reaching KPI goals and setting new KPI goals for next quarter.
  • Conducts regular community outreach to increase patient volumes and foster partnerships with other medical practices in the area.
  • Hosts employee training events in conjunction with leadership team.
  • Orders supplies for the office and ensures new associates have key fobs, name tags, security codes.
  • Acts as a main point of contact for any in-person vendor needs (cleaners, maintenance, etc.) and collaborates with facilities lead to ensure preventive maintenance is completed.
  • Ensures locations are operating efficiently and within budgetary guidelines. Provides weekly and monthly reporting of financials. Oversees the end of day (EOD) closeout process and ensures any bank deposits are made in accordance with procedures.
  • Contributes to the development of new policies, procedures, and training programs for the Practice.
  • Supports the providers to identify and resolve problems with service to patients.
  • Fosters a positive and collaborative work environment.
  • Collaborates to ensure processes are in place for an exceptional patient experience from the moment of booking to post-treatment follow-up.
  • Acts as a point of escalation for the Mt. Pleasant/ Summerville team and address patient inquiries and concerns promptly and professionally.
Requirements:
  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and critical thinking skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite, Electronic Management Software, and other related systems used within a healthcare setting.
Education and Experience:
  • Bachelor's degree in business, finance, healthcare administration or other related field; MBA preferred.
  • Proven project management experience: new construction build project management experience preferred.
  • Minimum of 5 years in a supervisory/leadership capacity; healthcare setting preferred.
  • Minimum of 3-5 years experience in a healthcare setting.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 25 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.
  • Combination of medical office and exam rooms. Frequent exposure to communicable diseases, biohazards, and other conditions common in clinic settings.