Sales Associate

3 weeks ago


Severna Park, Maryland, United States Hand and Stone Massage and Facial Spa Full time

Role Description

Hand & Stone Severna Park is seeking a sales professional to join our front desk team. Our ideal candidate is a responsible, driven individual with excellent communication skills, positive attitude, and winning personality. Candidates should have a demonstrated history of providing exceptional customer service in prior roles. Our goal is to provide our valued members and guests with a world-class experience, and our Sales Associates are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional.

Responsibilities

  • Successfully achieve all performance-based goals set by your manager and the company on a consistent basis. These goals include, but are not limited to: Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
  • Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
  • Possessively promote products and services
  • Communicate with Service Provider team and maximize appointment book

Benefits

  • Competitive compensation package designed to reward your contributions and drive your success
  • Enjoy a base hourly rate tailored to reflect your experience and skill PLUS benefit from our uncapped commission structure on membership sales, providing substantial earning potential based on your sales performance
  • 401K options with 5% company matching, paid training, product and service discounts, and MORE
  • Earn a bonus every time you are mentioned in a 5-star Google Review
  • Opportunity for professional growth - we promote from within and have opportunity available for strong sales and service performers to move into a leadership path

Requirements

  • Strong sales, retail, or service background
  • Excellent communication skills
  • Positive attitude and winning personality
  • Demonstrated history of providing exceptional customer service

About Hand & Stone

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first



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