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Dunkin' Donuts Shift Leader

2 months ago

Kingsport, Tennessee, United States GPM Investments LLC Full time
Job Title: Shift Leader

About the Role:

We are seeking a dynamic Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for guiding our crew members and ensuring a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is an excellent opportunity to step into a role that's both challenging and rewarding.

Key Responsibilities:

  • Lead by example in delivering top-tier guest service, setting the standard for your team.
  • Drive operational standards and efficiency, ensuring each guest leaves happier.
  • Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
  • Enhance your skills with our comprehensive training programs, including ServSafe certification.
  • Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
  • Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
  • Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
  • Set clear goals and hold team members accountable during your shift.
  • Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
  • Ensure that quality, service, and cleanliness standards are consistently met.
  • Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
  • Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.

Requirements:

  • Strong communicators with effective math and writing skills.
  • Experience in restaurant, retail, or supervisory roles is preferred.
  • Must be at least 18 years of age and fluent in English.
  • Energetic leaders who can inspire teams and deliver exceptional guest experiences.
  • Ability to pass a background check and drug test.
  • Flexibility to work various shifts as required.

About Us:

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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