Senior Operations Coordinator

4 weeks ago


Concord, California, United States Red Door Experiences Full time
Job Description

As a Senior Operations Coordinator at Red Door Experiences, you will be responsible for delivering exceptional guest experiences and leading the front-of-house team.

Key Responsibilities:

* Own guest communication, including phone calls, emails, and review responses
* Ensure thorough understanding and enforcement of booking and cancellation policies
* Coordinate start times and events with the Game Master staff
* Provide hospitality-level service to guests
* Sell merchandise and record inventory
* Provide general guest service, including answering questions, making bookings, and planning events
* Maintain the cleanliness and organization of the front lobby and work space

Requirements:

* Customer service oriented
* Enthusiastic and positive attitude
* Strong organizational skills
* Strong interpersonal communication skills
* Ability to problem-solve effectively
* Basic knowledge of computers
* Ability to learn and work with our booking software
* Willingness to grow and learn in various roles
* Availability to work weekends and evenings
* Availability to work a minimum of 32 hours per week

At Red Door Experiences, we are committed to delivering 6-star experiences for our guests. As a Senior Operations Coordinator, you will be a key part of our team, leading the front-of-house and ensuring that our guests have an exceptional experience.

If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this role.

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