Patient Access Representative
4 weeks ago
Ensemble Health Partners is seeking a skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
Key Responsibilities:
- Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
- Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
- They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
- Patient Access staff will be held accountable for point of service goals as assigned.
- Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected.
- Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits.
- The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name.
- Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code.
Requirements:
- 1+ years of customer service experience
- High School Diploma/GED Required
- CRCR Required within 9 months of hire
About Ensemble Health Partners:
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
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