Customer Service Liaison
4 weeks ago
Key Responsibilities:
As a Customer Service Representative at Luxottica Group, you will be responsible for answering customer calls through a phone queue process. You will also process orders for plano and prescription products that are being returned, and correctly identify and calculate discount amounts, restocking fees, and promotional code values. Additionally, you will inspect all inbound customer returned products for defects and/or incorrect prescriptions, and place, track, and expedite customer orders if requested by the customer. Effective communication of order status and policies to customers is also a key aspect of this role.
What We Offer:
Luxottica Group is committed to providing its employees with a positive and supportive work environment. As a Customer Service Representative, you will have the opportunity to work with a dynamic team and develop your skills in customer service and order fulfillment.
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