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Head of Client Success

2 months ago

Richmond, Virginia, United States Locke and McCloud Full time

Position Overview:

The role of Director of Customer Success is pivotal in ensuring that our enterprise clients receive exceptional service and support. This position is tailored for a professional who thrives in a dynamic environment and possesses a strong understanding of SaaS solutions within the colocation sector.

Location: Richmond, Virginia (Hybrid)

Compensation: $120,000 - $150,000 + Bonus + Benefits

About Locke & McCloud:

Locke & McCloud is a premier staffing agency specializing in cyber security and information security. Our commitment to the industry allows us to connect talented professionals with leading organizations in the field.

Key Responsibilities:

  • Client Relationship Development: Cultivate and sustain robust relationships with enterprise clients, particularly those managing significant contracts.
  • Engagement in Difficult Discussions: Approach challenging client conversations with confidence to optimize product utilization and service delivery.
  • Tailored Solutions: Recognize the unique needs of each client and propose customized strategies that exceed standard offerings.
  • Contract Renewals and Upselling: Lead efforts in securing contract renewals while identifying opportunities for upselling based on client requirements.
  • Commitment to Learning: Demonstrate a strong desire to understand the nuances of each client's environment and how our solutions can be most effective.
  • Adaptability: While adhering to established strategies, remain open to evolving methods that cater to the specific needs of each client.
  • Industry Knowledge: Leverage your expertise in selling customized solutions and understanding enterprise client dynamics to achieve outstanding results.

Qualifications:

  • Experience: Proven track record in a customer-facing role, preferably within the SaaS or colocation industries, with experience managing large-scale contracts.
  • Skills: Excellent communication and negotiation abilities, adept at resolving complex client challenges.
  • Mindset: A proactive, solution-oriented approach with a passion for continuous learning and adaptation.
  • Preferred Qualifications: Familiarity with Salesforce and experience in selling customized solutions are advantageous.

This role offers an exciting opportunity to make a significant impact in the customer success domain within a leading organization.