Theatre Operations Supervisor

4 days ago


Rockford, Illinois, United States AMC Theatres Full time

Job Summary

AMC Theatres is seeking a highly motivated and organized Theatre Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and leading theatre crew to achieve AMC's goals. This role requires strong communication and leadership skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities

  • Coordinate and coach theatre crew to perform essential functions of their positions.
  • Reinforce AMC's policies and procedures with theatre crew.
  • Observe theatre crew performance and provide feedback to management for discipline and performance evaluations.
  • Optimize theatre crew placement on a round-by-round basis.
  • Lead teams and consistently achieve results through resources.
  • Supervise, coach, and coordinate theatre crew to execute and comply with Safe and Clean protocols.
  • Perform daily operational and administrative duties as assigned.
  • Oversee opening and closing procedures outside of operating hours.
  • May begin opening procedures and/or finalize closing procedures.
  • Provide access to vendors for repairs and deliveries outside of operating hours.
  • Assist management with floor operations.
  • Assign registers and distribute banks.
  • Supply change, as needed.
  • Maintain and reconcile floor safes.
  • Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.
  • Prepare deposits and banks.
  • Accurately complete appropriate cash handling forms; maintain and balance cash handling fund.
  • Perform daily opening, closing, operational, and administrative duties.
  • Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.
  • Participate in the daily inventory processes.
  • Open tickets for system support issues and follow-up for resolution.
  • Resolve guest questions, concerns, and issues.
  • Research guest issues related to AMC Stubs and credit card refund authorizations.
  • Distribute and reconcile passes.
  • Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.
  • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs.
  • Ability to work and meet deadlines with minimal supervision.
  • Perform other duties as directed by management.

Requirements

  • Age 18 or older (other location-specific age requirements may apply).
  • Standing, walking, lifting, twisting, and bending on a frequent basis.
  • Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor).

About AMC

AMC Theatres is a leading entertainment company that has been innovating since 1920. We deliver premium sight and sound, new and improved food and beverage options, and diverse content in our state-of-the-art theatres. Our company culture is focused on innovation and diversity to ensure that we provide the latest and greatest experience for our guests and associates. We lead by example, have fun, and give back to the communities in which we live and work.



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