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Collision Repair Operations Manager

2 months ago

Chester, Pennsylvania, United States Service King Full time
Job Summary

The Associate General Manager is a key leadership role within Service King, responsible for supporting the General Manager in leading the shop's operations and ensuring the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.

Key Responsibilities
  • Support the location's efforts to achieve revenue goals and other key performance indicators (KPIs)
  • Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality, and efficiency
  • Assist in attaining production goals and standards, ensuring all repairs are in line with Service King and I-Car quality standards
  • Manage shop payroll and staffing, ensuring production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing
  • Develop and implement strategies to improve shop performance and efficiency
  • Provide coaching and development opportunities for teammates to enhance their skills and knowledge
Requirements
  • Ability to work collaboratively with others to meet shared objectives
  • Ability to meet deadlines and achieve successful results
  • Proficient knowledge and use of estimating software
  • Proficient with Computers and other technology
  • Valid Driver's License is required
  • Legally authorized to work in the United States
Preferred Qualifications
  • Bilingual (Spanish)
  • I-Car certification
  • Knowledge of Collision Industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers
  • Previous experience working in CCC ONE Total Repair Platform