Restaurant Operations Manager
1 month ago
Alma Nove is seeking a highly skilled Restaurant Manager to join our team. As a key member of our operations team, you will be responsible for supporting the General Manager and Assistant General Manager in overseeing all aspects of restaurant operations.
Key Responsibilities- Support the General Manager and Assistant General Manager in efficient and effective restaurant operations on a day-to-day basis.
- Assist with inventory, purchasing, receiving, and storage of Company specified products.
- Ensure high standards of food quality and service.
- Uphold restaurant mission, vision, philosophy, and core values through behavior and action.
- Manage and direct all aspects required within the restaurant in the absence of the General Manager.
- Assist the General Manager and Assistant General Manager in managing the restaurant's labor, cost of goods, and overall budget.
- Monitor financial performance, including sales, expenses, and profitability with the General Manager and Assistant General Manager.
- Assist with inventory, purchasing, receiving, and storage of Company specified products.
- Drive sales through community engagement and become a presence in the community.
- Prepare reports as requested on financial performance for the Operations Leadership Team and Restaurant Support Center.
- Clearly and consistently communicate all restaurant policies and procedures and hold team members accountable for compliance.
- Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
- The restaurant's tertiary point of contact for selection, training, development, and motivating team members for operational excellence.
- A brand ambassador for maintaining a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Works with the General Manager and Assistant General Manager to appropriately schedule FOH and BOH employees to ensure adequate coverage and labor budget is met.
- Ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
- Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Set the standard for the restaurant through leadership by example.
- Ensures a safe and harassment-free environment for all Team Members and Managers.
- Resolve staff conflicts and handle disciplinary actions as needed.
- Ensure exceptional customer service and address guest complaints or concerns.
- Monitors guest feedback and provides support to the General Manager to implement improvements based on feedback.
- Maintain a positive and welcoming atmosphere for guests.
- Work with the General Manager, Assistant General Manager, and Marketing Team to develop and implement marketing strategies to attract and retain guests.
- Execute companywide promotional events and special offers.
- Ensure compliance with all local, state, and federal regulations, including labor laws and health codes.
- Uphold restaurant safety, sanitation, and security standards, including handling chemicals safely.
- Implement and enforce company policies and procedures.
- Ensures building, equipment, furniture, and fixtures are in good repair and regularly maintained.
- Minimum of 2 years of full-service restaurant experience along with experience in a leadership capacity in a high-volume full-service restaurant concept.
- Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
- Excellent leadership and motivational skills.
- Excellent interpersonal/listening/communication skills.
- Excellent problem resolution/guest recovery skills.
- Attention to detail and analytical skills.
- Experienced and proficient in the use of basic computer technology.
- Strong commitment to serving others in the community.
- Acts with integrity and treats others with respect.
- ServSafe certified.
We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Native American preference is provided to any applicant who is an enrolled member of a federally recognized tribe applying to Alma Nove.
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