Culinary Operations Manager

1 month ago


Hingham, Massachusetts, United States Whole Foods Market Full time
Culinary Excellence and Leadership

The Culinary Operations Manager role at Whole Foods Market is an exciting opportunity to drive culinary excellence and hospitality experience on the Retail Floor. As a key member of the Prepared Foods team, you will be responsible for expediting and executing operational SOPs, merchandising standards, in-stock levels, core menu implementations, sales-driving initiatives, promotions, and Prime Deals for Chefs Case, Fresh Pack, Charcuterie, Rotisserie, Food and Soup Bars, and In-Line Service Venues.

Key Responsibilities:
  • Drive and elevate Culinary operational excellence by being a champion for food quality and promoting a Passion for Food culture in the front and back of the house.
  • Consistently communicate and model Whole Foods Market vision and goals.
  • Demonstrate advanced product knowledge and awareness of industry trends, products, and innovation.
  • Build a positive work environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Sustain exceptional levels of knowledge and awareness of competitors and industry trends.
  • Develop, mentor, motivate, and train Team Members to sustain a high performance and strong retention.
  • Establish standards of service and serve as the voice and face of Prepared Foods.

Food Production and Quality

The Culinary Operations Manager will be responsible for managing and expediting production within Prepared Foods to ensure quality, presentation, and food safety are maintained daily at the highest levels. This includes communicating and executing operational and store process SOPs and regional merchandising standards for all culinary programs, ensuring integrity of all menu implementations and planograms, monitoring and maintaining in-stock levels, executing all Prime deals, promotions, and sales-driving initiatives, building strong partnerships and communication with store leadership and team Buyers, and establishing ownership of results, organizing systematic approaches to work, and efficiently delegating responsibilities.

Hospitality and Service

The Culinary Operations Manager will lead by example in promoting hospitality to all Whole Foods Market guests, serving as a culinary ambassador, and elevating guests' in-store experience. This includes maintaining awareness of customer flows and needs, directing Team Members as necessary to satisfy and delight customers.

Requirements:
  • Combined history (minimum 18 months) of professional hospitality/kitchen experience and culinary training.
  • Ability to teach and develop others in a constructive and positive manner.
  • Organized and systematic approach to work and the aptitude to prioritize efficiently and delegate responsibilities.
  • Excellent communication, interpersonal, and motivational skills to build teams and customer relationships.
  • True passion for food.
  • Food safety certification. If not currently certified, will commit to completing certification within 6 months.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Strong technology skills: Microsoft Office.
  • Consistent and punctual.


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