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Warehouse Operations Manager

2 months ago

Bear, Delaware, United States Synerfac Full time
Job Summary

This position is responsible for overseeing the overall service experience of customers by managing the activity of the team and assisting in the processing of orders, managing inventory, coordinating production schedules, and arranging freight.

Key Responsibilities
  • Manage a team by supervising all processes and assisting as needed.
  • Manage team's time off schedule, workload, and scheduling.
  • In partnership with HR, complete performance management cycles for all direct reports.
  • Develop, coach, and monitor each team member's performance, capabilities, and output.
  • Receive, process, and confirm customer orders.
  • Proactively interact with customers to determine needs, obtain forecasts, and determine order contents.
  • Manage customer supply chains (raw materials and finished goods).
  • Manage and oversee open order processes, including coordination with Production Management for all orders.
  • Arrange freight for orders and confirm shipment and receipt status as needed.
  • Manage and oversee shipping and receiving, including following DOT/IATA procedures and completing documentation.
  • Provide proper documentation for invoicing.
  • Develop and maintain customer-specific tracking tools and dashboards.
  • Promptly respond to all communications.
  • Create and implement processes for efficiency improvements.
Requirements
  • College degree plus 5 years of customer service management experience or equivalent work experience.
  • Effective leadership approach.
  • High degree of accuracy and attention to detail.
  • Strong interpersonal skills with the ability to work effectively with people at all levels of the organization.
  • Experience with ERP-style software or other accounting or inventory management programming (SAP, Datacor, Quickbooks).
  • Strong computer skills with the ability to navigate through system platforms and processes on an expert level.
Preferred Qualifications
  • Experience in the chemical, pharma, or engineered materials processing industries.
  • Experience with import/export and rail shipments.