Office Manager

5 days ago


Bear, Delaware, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Office Manager Job Description

We are seeking a highly organized and detail-oriented Office Manager to join our team at SERVPRO of Bear/New Castle. As the Office Manager, you will be responsible for overseeing the day-to-day operations of our office, ensuring efficiency and productivity. You will participate in daily office functions, manage administrative tasks, and coordinate office supplies and equipment.

Key Responsibilities:
  • Oversee day-to-day office operations, ensuring efficiency and productivity
  • Manage administrative tasks, including billing, accounts receivables, scheduling, correspondence, and record keeping
  • Coordinate and maintain office supplies, equipment, and inventory
  • Support other management in implementing policies and procedures tailored to the restoration industry
  • Leverage your knowledge of restoration processes to assist with project coordination and client communication
  • Provide support to team members with heavier work loads, ensuring their success and maintaining project timelines
  • Familiarity with Xactimate software to assist with estimating and invoicing processes is beneficial
  • Assist with HR functions, such as employee onboarding, timekeeping, and performance evaluations, specifically within the restoration context
  • Collaborate with other departments to facilitate communication and streamline processes related to restoration projects
  • Prepare and analyze reports, presentations, and data specific to the restoration industry
  • Ensure compliance with relevant regulations and industry best practices
  • Foster a positive and inclusive office culture, understanding the unique challenges and nuances of the restoration industry
Requirements:
  • Proven experience as an office manager or in a similar administrative role within the service or restoration industry
  • Excellent organizational and multitasking abilities, specifically within the context of restoration projects
  • Strong attention to detail and problem-solving skills related to restoration operations
  • Proficient in Microsoft Office Suite and other office management software commonly used in the restoration industry
  • Familiarity with Xactimate software for estimating and invoicing (beneficial)
  • Outstanding communication and interpersonal skills, with a deep understanding of client and project coordination within restoration
  • Ability to work independently and collaboratively in a team environment, with an understanding of the dynamic nature of restoration projects
  • High level of integrity and confidentiality, recognizing the sensitivity of restoration work
  • A minimum of at least 1 year of management and/or supervisory experience
  • At least 3 years of customer service and/or office-related experience
  • Knowledge of HR practices and procedures within the restoration industry (preferred but not required)

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