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Program Support Specialist
2 months ago
Position Overview:
This role is primarily focused on providing support within various assistance programs. The successful candidate will serve as the initial point of contact for participants seeking state assistance across different program sectors.
Key Responsibilities:
- Gather and input data into the applicant and employer database.
- Review and compile information to support multiple program departments, including childcare, employment services, housing, and career services.
- Complete essential county documentation and forms with the required information.
- Organize, copy, sort, and maintain data activity records.
- Demonstrate effective time management skills and thrive in a dynamic work environment.
Career Advancement:
This position offers the potential for growth into a Case Management role, which involves more direct interaction with participants.
Company Commitment:
We are dedicated to fostering a diverse and inclusive workplace where individuals can express their authentic selves. As an equal opportunity employer, we ensure that all qualified candidates are considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws.
Accessibility:
If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please reach out to our HR department.
Qualifications:
- Bilingual candidates fluent in Farsi, Pashto, Creole, or Spanish are preferred.
- Bachelor’s degree or relevant professional experience in customer service and data entry.
- Strong communication skills and the ability to multitask effectively in a fast-paced environment.
- High level of accuracy in data entry and attention to detail.
- Proficiency in Microsoft Excel and Outlook.
- High school diploma or equivalent.
