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Experience Director Product Management

3 weeks ago

Davie, Florida, United States Seminole Hard Rock Support Services Full time
Role Overview

At Seminole Hard Rock Support Services, we strive to deliver unparalleled customer experiences that leave a lasting impression. As an Experience Director Product Management, you will be responsible for spearheading the development and execution of our engagement strategy within the HRX mobile app.

We are seeking an exceptional professional who can leverage their expertise in product management, loyalty programs, subscriptions, and customer experience to drive user retention and growth. With a strong understanding of user experience (UX) best practices, you will design intuitive and seamless user experiences that elevate customer satisfaction and make loyalty rewards feel exciting and valuable.

Responsibilities
  • Lead the vision and execution of customer journey and engagement drivers within the app, delivering engaging and rewarding experiences that increase customer retention and lifetime value.
  • Collaborate with cross-functional teams to create cohesive and engaging experiences that align with our brand and drive customer engagement.
  • Develop and implement data-driven strategies to optimize the customer journey, continually improving loyalty offerings and engagement tactics.
Qualifications

To succeed in this role, you will need:

  • 7+ years of experience in product management, with a focus on loyalty programs, subscriptions, and customer experience.
  • A proven track record of designing and scaling customer engagement strategies that foster long-term loyalty.
  • Strong expertise in Agile methodologies, data analytics, and A/B testing to drive customer-focused product decisions.
Estimated Salary: $150,000 - $200,000 per annum