Benefits Administrator

4 weeks ago

Augusta, Maine, United States ADP Full time
Job Title: Benefits Processing Representative

ADP is seeking a highly skilled Benefits Processing Representative to join our team. As a key member of our benefits administration team, you will be responsible for the timely and accurate completion of benefits administration processing tasks.

Responsibilities:
  • Administer, manage, and govern a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution.
  • Process Evidence of Insurability, QMCSO, new hire, and life events.
  • Process and resolve non-standard QA discrepancies.
  • Research and resolve vendor invoices enrollment discrepancies.
  • Perform census compares and research/resolve issues identified through audits.
  • Manage vendor invoices enrollment discrepancies.
  • Process manual carrier updates for QA discrepancies.
  • Process pending events exceptions and pending events for EOIs.
  • Manage EOI Process for late entrants or increases.
  • Perform post-AE audits (clean up activities).
Service Support:
  • Provide back-office service support for assigned client base related to the administration of health and welfare benefit plans to internal business partners and service team via phone, CRM, email, or in person.
  • Communicate with appropriate service team members, internal business partners, or third-party resources to ensure completion of day-to-day and Annual Enrollment activities.
  • Utilize benefits/product/process experience to identify issues, troubleshoot, and assist with a resolution.
  • Provide additional assistance as required during Annual Enrollment.
Functional Responsibility:
  • Administer, manage, and/or govern a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the Workforce Now Solution for assigned client base.
Qualifications:
  • Two plus years in a Customer Service environment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preference will be given to candidates who have the following:

  • Strong data management skills, knowledge of Microsoft Office with a strong working knowledge of Excel, and effective time management skills.
  • SHRM, GBA, CEBS, and/or CHRS (ACA) preferred.

ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP's operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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