Pharmacy Tech Support Specialist
4 weeks ago
Job Summary:
IQVIA INC (US10) is seeking a highly skilled Pharmacy Tech Support Specialist to join our team. As a Pharmacy Tech Support Specialist, you will provide payment assistance solutions to patients, pharmacies, and medical professionals utilizing an Opus Health program.
Key Responsibilities:
- Field requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Quickly assess the user's issue and provide first-level support for problem resolution.
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
- Recognize operational challenges and suggest recommendations to management, as necessary.
Requirements:
- High School Diploma or equivalent.
- Pharmacy Technician experience.
- HIPAA certified.
- Call center experience (3+ years preferred).
- Experience in medical claim processing is a plus.
- Bi-lingual (English/Spanish) is a plus.
Work Environment:
This is a 100% remote (work from home—WFH) contact role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
Compensation:
The pay range for this role is $18.00 per hour.
About IQVIA:
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
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