Technical Service Manager
2 weeks ago
The Technical Service Manager (TSM) serves as the primary point of contact for all maintenance work performed on aircraft, ensuring smooth and efficient hangar operations. This role requires strong communication skills to relay pertinent information to the Customer Service Manager (CSM) and maintain a positive relationship with customers.
Key Responsibilities- Foster a positive relationship between customers and the Textron Aviation service network.
- Implement lean manufacturing processes, focusing on 5S practices and coordinating Area Team Development events.
- Ensure work is performed in accordance with established policy, procedure, and quality standards.
- Monitor the work environment to maintain a safe and orderly condition.
- Identify and correct unsafe acts, investigate accidents or incidents, and implement corrective actions.
- Monitor and review shop performance metrics, including LUE, Billing Efficiency, Productivity, and schedule adherence.
- Supervise and assign team members to maintenance tasks, providing coaching and counseling to manage performance.
- Conduct performance evaluations, track disciplinary actions, and hold weekly team meetings to communicate important information.
- Bachelor's degree or 5 years of aircraft maintenance experience and/or relative supervisory experience.
- A&P License required; Repairman Certificate/EASA License preferred.
- Excellent written and verbal communication skills, proven leadership abilities, and good organization and time management skills.
- Attention to detail, goal-oriented, and ability to prioritize and manage time-sensitive responsibilities.
- Highly motivated and able to work in a team environment.
Textron Aviation is a global leader in private aviation, empowering people with the freedom of flight. We provide a competitive and extensive total rewards package to support our employees and their families.
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Technical Services Manager
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Technical Product Specialist
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Aircraft Maintenance Manager
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