Regional Home Health Quality and Patient Experience Coordinator

4 weeks ago

Hartford, Connecticut, United States LHC Group Full time
Job Title: Regional Home Health Quality and Patient Experience Coordinator

LHC Group is seeking a highly skilled Regional Home Health Quality and Patient Experience Coordinator to join our team. As a key member of our quality improvement team, you will be responsible for facilitating overall agency quality improvement and outcome performance.

Key Responsibilities:
  • Perform at least one on-site survey readiness assessment annually using designated protocols and tools as requested.
  • Partner with agency leadership in developing and overseeing implementation and monitoring of effective actions to mitigate quality-related findings identified in the survey readiness assessments as applicable.
  • Support agencies during state and Joint Commission surveys, as applicable, by remaining available during survey, assisting in the development of the required action plan, and monitoring follow-through with action plans/Evidence of Standards Compliance (ESC)|Measures of Success (MOS), if requested.
  • Maintain current knowledge of regulations affecting the agency and act as a resource to agency leadership regarding Conditions of Participation, State Minimal Standards, state-specific regulatory requirements, including discipline-specific practice acts, and Joint Commission requirements.
  • Perform site visits when indicated to identify and address mitigating factors inhibiting improvement in quality performance. Work with agency leadership to develop improvement plans and provide oversight to ensure barriers are successfully mitigated.
  • Assist agency leadership in the prioritization of performance improvement activities and in the development of improvement plans to address and improve Value-based Purchasing, HHCAHPS, STAR, and publicly reported quality measure performance.
  • Provide face-to-face exit conferences with agency leader(s) or designee after each site visit to communicate findings and discuss plans of improvement.
  • Monitor internal quality chart review results and provide feedback on effective action plan development to improve results.
  • Periodically perform inter-rater reliability audits on internal quality chart reviews performed by agency leaders. Assist agency leaders in obtaining initial competency in quality chart review process.
  • Provide orientation to quality and performance improvement program to new clinical and executive directors.
  • Analyze data and quality reports to identify improvement opportunities and work with agency leadership to develop plans to improve overall quality performance.
  • Assist agency leaders with the root cause analysis and action plan development related to Sentinel Events and other identified patient safety risks.
  • Reviews quarterly Quality and Performance Improvement Executive Summary Reports, which includes an analysis of data and specific actions taken to mitigate and provides appropriate guidance to agency leaders to ensure adequacy.
  • Regularly communicate progress and concerns with the respective Regional Vice President and Home Health Quality and Patient Experience Zone Manager.
  • Adequately prepare for and actively participate in monthly quality review calls with manager.
Requirements:
  • 3 years of healthcare experience, preferably home care and/or healthcare quality-related experience.
  • Must hold an active RN, OT, or PT degree/license in the state of practice.
  • Associate Degree acceptable for RN candidates only.
Preferred Qualifications:
  • Certification in Healthcare Quality is preferred, after first year of service.
  • Current Driver's License and vehicle insurance, and access to a dependable vehicle.
  • Understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards.
  • Effective written and verbal communication skills.
  • Good interpersonal skills.
  • Fiscal responsibility and accountability.
  • Proficient computer skills with knowledge of Microsoft Word and Excel.
  • Goal-oriented and ability to affect change.

LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.

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