Clinical Services Associate

6 days ago


Fort Lauderdale, Florida, United States Akumin Full time

Job Summary

Akumin seeks a highly skilled and organized Clinical Services Associate to join our team. The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and have a strong commitment to customer satisfaction.

About the Role

The Clinical Services Associate will be responsible for greeting patients, registering them in various systems, and answering phone calls in a professional manner. This role may also involve collecting patient responsibility payments, verifying insurance coverage, and obtaining prior authorization.

Duties and Responsibilities

  • Greet and assist patients, customers, and visitors in person and over the phone.

  • Perform patient registration in various systems.

  • Answer all phone calls in a professional and courteous manner.

  • Collect monies for time-of-service patient responsibility as needed.

  • Verify insurance coverage and obtain prior authorization when necessary.

  • Assist patients with preliminary screening prior to procedures.

  • Transport patients to/from the exam room as required.

  • Assist in patient transfer on/off the exam table.

  • Provide patients with preliminary and post-procedure instructions.

  • Maintain a clean and organized work area at all times.

  • Order supplies and ensure the work area is properly stocked.

  • E nsure accuracy of patient records.

  • Schedule patient appointments and obtain insurance verification and/or authorization.

  • Prepare medical records for physicians, patients, and customers.

  • E nsure accurate documentation of patient visits in various electronic systems and on written documents.

Requirements

  • High School Diploma or equivalent experience is required.

  • CPR Certification must be obtained prior to hire (for Mobile Radiology and Oncology).

  • Valid state driver's license is required.

  • Able to work at several locations is a must.

  • Strong customer service skills are essential.

  • Organizational and multi-tasking skills are required.

  • B asic knowledge of computer applications and programs is necessary.

Salary and Benefits

We offer an estimated salary range of $45,000 - $60,000 per year, depending on experience, location, and qualifications. Our benefits package includes comprehensive health insurance, 401(k) matching, paid time off, and opportunities for career growth and development.



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