Director of Lending Services

Columbia Credit Union is a leading financial institution with a strong commitment to serving its members and the community. With over $2.3 billion in assets and over 100,000 members, we pride ourselves on our dedication to making a positive impact in the lives of those we serve.

Our organization has a rich history, dating back to 1952, and has earned numerous accolades for our commitment to community development. We are proud to have received recognition from local organizations, including the Best of Clark County Award, the Best in Business Award, and the Corporate Philanthropy Award.

At Columbia Credit Union, we are guided by a clear vision and mission. Our vision is to be the most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities. Our mission is to bring people together to make life better for themselves and their communities.

We are committed to delivering exceptional service and support to our members, and we strive to earn their trust through our knowledgeable staff and digital options. Our leadership philosophy is centered around inspiring enthusiasm and accountability, building engagement, and communicating honestly and openly.

We value our employees and recognize the importance of their contributions to our success. We offer a comprehensive benefits package, including 100% paid medical, dental, and vision coverage, accrued PTO and extended sick time, and 11 paid bank holidays. We also offer a 401(k) match and tuition assistance, among other benefits.

The Senior Loan Operations Manager will play a critical role in delivering consistent and compliant loan processing and servicing experiences to members and internal partners. This individual will provide strategic planning and delivery of approved plan objectives, ensuring loan quality and member retention. The successful candidate will also support referrals for cross-sale opportunities and develop and administer guidelines for loan originations and servicing.

The Senior Loan Operations Manager will be responsible for all loan quality and supports growth goals, including developing and administering guidelines, streamlining and creating consistent processes for loan originations and servicing, managing vendor relationships, and recruiting, hiring, training, and managing teams to maximize operational efficiency across all product sets and delivery channels.

This role will provide direction and oversight of management within multiple functional areas, including servicing, operations, systems, and collections. The Senior Loan Operations Manager will design and administer loan product delivery and support structures, ensuring systems and processes are compliant with accounting, regulatory, and legal guidelines.

The successful candidate will collaborate with internal partners across the organization on loan program service and support initiatives. They will assist in advancing the strategic direction of the Credit Union in partnership with the VP Retail Lending, VP Home Lending, and VP Commercial Lending, VP Consumer Underwriting, and VP Credit Risk under the direction of the SVP - Chief Lending Officer.

• Provide direction and oversight for loan operations, servicing, and collections, including systems, procedures, and consistent post-origination service delivery practices across multiple lending teams.
• Responsible for the overall performance of loan accounting system administration, post-origination member experience, and related systems.
• Assist in the development of policy and procedures for loan operations.
• Direct operations and servicing while collaborating with cross-functional teams to develop, evaluate, and implement loan-related projects.
• Ensure strong relationships with key vendor partners that support the systemic operational needs of the Credit Union across multiple channels.
• Monitor loan processing pipelines through periodic review, continual analysis, and proper documentation.
• Responsible for meeting department, company, and government-regulated audit and compliance requirements, including certain pipeline reports, HMDA reports, Reg. X disclosures, and Reg. Z financial data.
• Oversee implementation of management principles and best practices to achieve department goals and initiatives.
• Hire and develop direct reports consistent with Columbia's values, culture, and people management policies.
• Monitor Federal and State Regulation to effect changes to maintain adherence and compliance within the appropriate business channels assigned.
• Direct collections, operations, and processing teams while collaborating with cross-functional teams to develop, evaluate, and implement loan-related projects.
• Assist Chief Lending Officer with annual budget process, including developing, forecasting, and implementing department budgets.
• Ensure strong relationships with key vendor partners that support the systemic operational needs of the Credit Union across multiple channels.
• Actively participate in the real estate, auto, credit union, financial, and business communities to keep abreast of emerging trends, market, and regulatory changes and to establish the relevance of CCU meeting the financial goals of the communities we serve.
• Work with VP, Retail Lending; VP, Branch Services; CCU training staff, and other internal business partners to create and deliver high-quality and timely product and program training.
• Actively coach and model behaviors concerning quality, efficiency, and member satisfaction.
• Use all operations tools, including LOS, compliance software, use of various technologies, and staff coaching tools to ensure a consistent and valued member experience.
• Oversee loan origination and servicing, assuring compliance with all related guidelines, laws, and regulations.
• Ensure delivery of investor-compliant loans through effective program management.
• Provide direction to managers and supervisors around effective staff planning, selection, development, and performance management.
• Hire, develop, and conduct performance management for direct reports.
• Partner with HR to address employee matters as appropriate.
• Assist with special projects as assigned.

• Bachelor's degree required, master's degree preferred.
• Minimum of 7 years of experience leading centralized loan operations and/or servicing teams supporting a diversified lending program in a multi-state environment.
• Minimum 10 years of demonstrated success leading managers and support teams to successful achievement of goals.
• Minimum 7 years of managing P&L, goal setting, and compliance.
• Minimum 7 years of experience with integrated loan processing and accounting systems; vendor selection and vendor management and system administration.
• 5 years experience with portfolio acquisitions, sales, and systems conversions is preferred.
• 5 years experience managing programs for secondary market and government-sponsored programs and working knowledge of SBA program loan origination and servicing is preferred.
• Requires knowledge of loan origination and servicing systems, policies, practices, and performance metrics with a comprehensive understanding of Generally Accepted Accounting Principles, regulatory, creditor, and investor reporting requirements.
• Demonstrated ability to plan, lead, and implement multiple complex projects simultaneously.
• Well-developed people management and coaching skills, basic knowledge of employment laws and best practices.
• Formal knowledge of process improvement methods, tools, and best practices with certification in either Six Sigma, Lean, or Agile is preferred.

• $160,000-$180,000/year

Columbia Credit Union is an equal opportunity employer and follows all required COVID-19 health protocols.