Member Service Representative

1 week ago

Chesapeake, Virginia, United States ABNB Federal Credit Union Full time
Job Title: Member Service Representative

At ABNB Federal Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our members, processing financial transactions, and explaining our products and services.

Key Responsibilities:
  • Presents and explains Credit Union products and services to members and potential members, assisting them in identifying credit union products to meet their financial needs.
  • Performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier's checks, Visa gift cards, reloadable travel cards, and issues debit cards.
  • Opens and closes all types of accounts and performs file maintenance as needed, ensuring collection of all required signatures and documents.
  • Answers questions and assists in the resolution of problems by effectively listening and asking questions to understand problems, and identifying solutions.
  • Maintains a professional and courteous attitude with everyone, including co-workers, members, management, board members, and outside vendors.
  • Supports other branch locations and the Member Service Center as needed.
  • Follows safety and security rules and regulations, helping to maintain the condition and appearance of the branch.
  • Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes.
Requirements:
  • High School Diploma or equivalent
  • One to three years of similar or related experience
  • Must be able to operate a PC and related software programs with average speed and accuracy
  • Possess time management and organizational skills
  • Experience with Microsoft Office, Outlook, SharePoint is desired
  • Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds
  • Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Please submit your resume for consideration. We will contact qualified candidates upon receipt and review of your application.

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