Member Service Representative
5 days ago
About the Role
TowneBank Richmond is seeking a highly skilled Member Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service to our members, handling monetary transactions, and maintaining accurate records.
Key Responsibilities
- Handle monetary transactions for members and enter them into our banking software
- Follow our security guidelines to ensure the safety of our members' accounts
- Stay up-to-date on our check cashing policies and procedures, as well as federal laws and regulations
- Review member accounts to make informed decisions about transactions
- Accurately maintain cash drawers and balance accounts
- Promote TowneBank Richmond and its products and services
- Provide exceptional service to members in person, on the phone, or via email
- Display a professional appearance and behavior
- Perform other branch duties as assigned
Requirements
- Basic computer skills, including Outlook, Excel, Word, and banking software
- Flexibility to learn and grow with new systems and processes
- Ability to maintain accurate records and balance cash drawers
- Ability to process transactions in a timely and accurate manner
- Proven ability to provide excellent customer service
- Ability to work as an integral team player
- Punctuality
Preferred Qualifications
- Prior cash handling experience and/or six months of bank teller experience
Physical Demands
- Express or exchange ideas through spoken word, email, and verbal communication
- Exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time
- Have close visual acuity to perform tasks such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Not substantially exposed to adverse environmental conditions
Equal Opportunity Employer
TowneBank Richmond is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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