Senior Support Center Manager

2 weeks ago


San Antonio, Texas, United States Contact Government Services, LLC Full time
Sr. Support Center Manager

We are seeking a seasoned professional to lead our Support Center team.

This full-time, mid-level position is responsible for implementing industry best practices to improve service desk efficiency and effectiveness.

The ideal candidate will have a proven track record of managing technical support initiatives and leading high-performing teams.

Key responsibilities include:

  • Developing and maintaining formal processes and procedures for consistency and increased productivity
  • Implementing methodologies to improve first call resolution, customer satisfaction, and internal relationships
  • Building and retaining a qualified service desk team through innovative hiring and training techniques
  • Analyzing service desk performance through statistical and reporting methods

Our estimated salary range is $73,800 - $106,600 per year.

We offer a comprehensive benefits package, including health, dental, vision, life insurance, 401k, flexible spending account, paid time off, and state/federal holidays.



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