Security Operations Specialist

2 weeks ago

Anchorage, Alaska, United States Allied Universal® Full time
Job Title: Security Officer

Join Allied Universal, a leading security and facility services company, as a Security Officer. As a key member of our team, you will play a vital role in ensuring the safety and security of our clients, employees, and assets.

Job Summary

We are seeking a highly motivated and detail-oriented Security Officer to join our team. In this role, you will be responsible for providing exceptional customer service, responding to incidents, and maintaining a safe and secure environment for our clients and employees.

Responsibilities
  • Provide customer service to clients and employees by carrying out safety and security procedures, site-specific policies, and emergency response activities.
  • Respond to incidents and critical situations in a calm and professional manner.
  • Conduct regular and random patrols around the business and perimeter, working in various environments and conditions.
  • Execute standard operating procedures, operating the SOC, in shift patterns as required.
  • Provide a high level of service to local and remote client sites and staff, emphasizing the security and safety of client staff, assets, and information.
  • Monitor operational network video cameras, operate all SOC technologies, including network video, access control, etc.
  • Coordinate direct action and responses to incidents and alarm activation.
  • Compile reports for the SOC Shift Manager to share with GPS management on a daily/weekly/monthly basis.
  • Take telephone enquiries and maintain accurate logs of events.
  • Actively monitor and respond to critical systems alarms, such as physical security systems alarms, fire panels, etc.
  • Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
  • Serve as an initial point of contact in emergency situations affecting the health and safety of employees.
  • Communicate effectively and appropriately with internal and external responders during critical incidents.
  • Foster cross-organizational relationships to encourage risk information sharing across the business.
  • Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
  • Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed.
Requirements
  • Minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
  • Experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
  • High proficiency in using IT applications, data entry, and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy.
  • Basic knowledge of some technical elements associated with security systems, such as IP networks, servers, LAN/WAN.
  • Basic working knowledge of data protection policies, such as GDPR, and the need to keep sensitive information secure.
  • Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision where appropriate.
  • Evidence of continuous professional development (CPD).
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent, or 5 years of verifiable experience.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Perks and Benefits
  • Health insurance and 401k plans for full-time positions.
  • Schedules that fit with your personal life goals.
  • Ongoing paid training programs and career growth opportunities.
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more...

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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