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Retail Operations Manager

2 months ago

Sterling, Illinois, United States PetSmart Full time

About the Role

The Retail Operations Manager, or Process Leader, is a key leadership position at PetSmart. This individual will have shared leadership oversight of the safety of people and pets, customer experience, inventory management, and financial outcomes within their store.

Key Responsibilities

  • Pet Care Operations & Store Experience: Leads the associate and customer experience and ensures pets in our care are safe and healthy. Accountable for the pet healthcare of store-owned pets, including pet care maintenance, and commitment standards on all pet habitats.
  • Store Operations & Inventory Management: Responsible for ensuring proper product rotation and disposal of products when out of date or damaged. Completes price audits and ensures accuracy of everyday pricing and promotions. Oversight of inventory management process.
  • Brand Integrity: Maintain store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures and code of ethics. Ensures a safe environment for our associates, pets, and pet parents.
  • People Leadership: Facilitate the associate experience and supports associate development. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.
  • Expense Management: Drive and identify opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets. Manages expenses such as labor and supplies, as well as any other relevant store metrics.

Requirements

  • Passion for Pets and People: Passion for pets and people and the desire to grow a fulfilling career.
  • Leadership Experience: 2-3 years of retail leadership or experience in a customer-focused environment.
  • Education: High school diploma or equivalent required. Bachelor's degree preferred.
  • Availability: Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
  • Skills: Proficiency in computer applications and written and verbal communications.