Workforce Management Analyst
2 weeks ago
Kemper is a leading specialized insurer seeking a skilled Workforce Management Analyst to join our team. As a key member of our operations team, you will be responsible for generating and delivering optimized schedules for team members within our call centers.
Key Responsibilities:- Forecast staffing needs by analyzing historical call center and agent performance.
- Analyze, prepare, and publish agent schedules within Workforce Management to efficiently meet service level requirements.
- Monitor daily call volumes, service levels, and other key metrics, recognizing and interpreting trends, changes, or risks, and communicating to leadership and management.
- Provide post-analysis recommendations on anomalies within the business and future products or services to determine potential impacts on the business.
- Track, analyze, and report call center and agent performance using Workforce Management tools.
- Two to four years of workforce management analyst experience, preferably in the insurance industry.
- Education equivalent to a college degree in an information technology-related or business administration-related discipline, supplemented by insurance or computer-related courses/knowledge.
- Strong critical thinking, organizational, and above-average written/verbal communication skills.
- Understanding of and experience with call center technologies, such as Workforce Management, ACD, Dialer, IVR, and typical call center performance metrics and improvement initiatives.
Kemper is proud to be an equal opportunity employer, committed to supporting diversity and equality across our organization. We offer a hybrid role with regular reporting into a local Kemper office and a competitive compensation package.
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Workforce Management Analyst I
4 weeks ago
Dallas, Texas, United States Longeviti LLC Full time{"title": "Workforce Management Analyst I", "description": "Job SummaryWe are seeking a highly skilled Workforce Management Analyst I to join our team at Longeviti LLC. As a key member of our administrative support team, you will be responsible for providing exceptional support to our workforce management functions.Key ResponsibilitiesAdministrative Support:...
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3 weeks ago
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Workforce Management Specialist
2 weeks ago
Dallas, Texas, United States ADVANCED DECISION VECTORS, LLC Full timeJob Title: Workforce Management AnalystAdvanced Decision Vectors, LLC (ADV) is seeking a highly skilled Workforce Management Analyst to provide program and project management support to DCSA Field Operations. The successful candidate will be responsible for coordinating, staffing, and assisting in the development/revision of Standard Operating Procedures...
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Workforce Management Specialist
2 weeks ago
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Document Coordinator
4 weeks ago
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Private Equity Analytics Senior Lead
2 weeks ago
Dallas, Texas, United States LP Analyst Full timeJob SummaryThe Private Equity Analytics Senior Analyst is a key role at LP Analyst, responsible for overseeing client deliverables in our private asset monitoring business, including portfolio analytics and custom client reports. This position plays a crucial role in helping our clients achieve success.Responsibilities and DutiesOversee and develop a team of...
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Private Equity Analytics Senior Lead
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Document Coordinator
2 weeks ago
Dallas, Texas, United States LP Analyst Full timeJob Title: Document AdministratorLP Analyst is a leading independent private asset cloud-based analytics and consulting solutions firm that works closely with many of the industry's most prominent institutional investors (LPs) and fund managers (GPs) to get better, more actionable decision-making intelligence into the hands of today's demanding investors.We...
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Private Equity Analytics Senior Lead
1 week ago
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Workforce Management Specialist
1 week ago
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Workforce Planning Strategist
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Dallas, Texas, United States Baylor Scott White Health Full time{"title": "Workforce Planning Lead", "description": "Job SummaryThis role leads the development and execution of comprehensive workforce planning across the Baylor Scott & White system. The successful candidate will possess a strong understanding of workforce dynamics and resource management, ensuring the organization's workforce aligns with projected demand...