Rotork Contracts Specialist

4 weeks ago

Rochester, New York, United States Rotork Full time
Job Title: Rotork Contracts Specialist

Rotork is seeking a skilled Contracts Specialist to join our team. As a key member of our flow control and instrumentation team, you will be responsible for accurately entering orders into our system, including updates where required.

Key Responsibilities:

  • Responsible for order entry and contractual activities from order receipt through shipment.
  • Liaison between all departments (sales, engineering, quality, production) within Rotork factories to ensure the fulfilment of customer requirements.
  • First point of contact for customer escalations, changes to scope, and requests to expedite delivery.
  • Provide technical phone support and serve as a resource for our customers, representatives, distributors, and Area Sales Managers to help promote Rotork.
  • Organize the working day to address priorities, meet customer expectations, and reduce internal delays.
  • Update all systems for accurate output forecasting and reporting.
  • Identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood.
  • Liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements.
  • Diligently and accurately carry out contract reviews of customer orders.
  • Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
  • Seek and implement improvements within your department and the wider company where appropriate.
  • Use existing procedures to solve routine or standard problems.
  • Undertake any other job function as required by the Contracts Supervisor.

Qualifications:

  • Motivated self-starter able to work independently and with a team.
  • Proficient in Microsoft Office. Able to quickly learn and utilize business software and internal programs.
  • Ability to interact with customers on a routine basis and must demonstrate a high level of Customer Service.
  • Must be thorough, accurate, and organized, with a strong attention to detail.
  • Must be able to prioritize workload and manage multiple tasks in a fast-paced environment. Strong time management skills.

Personal Specification:

  • Strong interpersonal and people management skills.
  • Good communication skills, customer focused, strong multitasker, and good at executing tasks.
  • Proactive approach to challenges in order to find solutions to customer issues.

About Rotork:

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases, and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving.

From oil and gas to water and shipping, pharmaceuticals, and food – these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance, and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

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