Sales and Service Liaison

3 days ago


Streamwood, Illinois, United States HR Manager Full time
Job Summary
Sales/Customer Care Representative – Streamwood, IL
$54,000 - $63,000 Annually (Dependent on experience) - plus full health benefits and a hybrid schedule

We are a leading manufacturer of innovative smart toys that inspire joy, creativity, and learning. Designed to provide not only entertainment but also meaningful cognitive development, our toys are loved by children and trusted by parents, educators, and institutions alike. As a result of an internal promotion, we are excited to invite a bright, resourceful, and detail-oriented Sales/Customer Care Representative to join our dynamic team.

Responsibilities:
  • Make 100+ outbound calls a day to existing accounts as well as potential customers (warm leads) that have an interest in our product offerings.
  • Develop a deep understanding of our offerings to effectively educate and sell to customers.
  • Maintain customer relationships and a thorough understanding of their needs while ensuring customer information is documented and maintained effectively in CRM.
  • Handle the entire sales cycle, from initial contact to closing the deal, while meeting or exceeding sales targets and KPIs.
  • Work collaboratively with the sales team and department manager to identify areas of improvement and implement new processes to improve efficiency, customer satisfaction, and maximize sales opportunities.

Requirements:
  • Previous sales/customer service experience making a high volume of calls and selling/upselling.
  • Microsoft Office.
  • Must be highly motivated and able to hit department metrics.
  • Ability to work in a fast-paced environment with changing priorities.


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