Enterprise Solutions Manager
3 weeks ago
About the Role:
We are seeking a highly motivated Enterprise Account Manager to join our team at Revivn. As a key member of our Account Management team, you will be responsible for cultivating and maintaining relationships with our clients, with a focus on successful onboarding, client expansion, and efficient management of our customer success programs.
Key Responsibilities:
- Collaborate with the revenue team to achieve quarterly sales and account manager objectives, supporting strategy development and workflow enhancement
- Oversee post-sale processes to ensure smooth execution
- Serve as the primary point of contact for customers regarding product functionality and use-case scenarios, offering technical training and recommendations
- Cultivate and strengthen relationships with existing clients
- Drive innovation, implement best practices, and lead process improvement initiatives
- Establish and streamline processes across teams to deliver a consistent customer experience
- Proactively engage with clients to maintain ongoing business relationships
- Strategize and implement automation, workflows, and sustainable operational strategies to facilitate long-term growth
- Generate and present reports and performance benchmarks, aligning with key performance indicators (KPIs)
- Engage with clients during monthly/quarterly events to strengthen relationships and ensure alignment with their goals
Requirements:
- A creative problem-solver with a good business sense, able to break down complex situations and come up with smart solutions
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- Direct experience in upselling complex managed software or usage-based models which required highly consultative sales processes
- Highly motivated, with impeccable work ethic who is willing to invest the time and do the work to exceed goals
- Comfortable with uncertainty and can thrive in a tight-knit, independent team without needing much guidance
- An entrepreneurial attitude to take on tasks that support our clients' success
About You:
- 3+ years of customer or partner-facing experience, preference for B2B experience
- Highly competitive- hates to lose more than loves to win
- Verifiable sales success working at a start-up and/or growth stage companies
- Prior experience successfully managing external partners
- Ability to interface with executives easily
- Exceptional problem-framing, problem-solving, and project management skills
- Detail-oriented with excellent multitasking skills, capable of thriving in a fast-paced environment
- Possess a proactive can-do mentality
Bonus:
- Familiarity with selling a usage-based model
- Prior experience in strategy consulting
- A network that includes Heads of IT you can tap into
Compensation:
The base range for an Enterprise Account Manager is expected to be between $120,000 - $170,000 OTE including bonuses or commissions. Your exact offer may vary based on these factors, including market location, job-related knowledge, and experience. The compensation package will also include comprehensive benefits such as medical, dental, and vision coverage, along with a 401(k) plan.
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