Mortgage Payment Specialist

5 days ago


Edmond, Oklahoma, United States Addison Group Full time
Mortgage Payment Specialist

The Addison Group is seeking a dedicated Mortgage Payment Specialist to join our team in Oklahoma City, OK. As a Mortgage Payment Specialist, you will work closely with customers to understand their mortgage payment challenges and develop personalized solutions to help them regain control of their finances.

About the Position:
  • Engage with customers through inbound and outbound calls to understand their mortgage payment difficulties.
  • Analyze customer data to identify potential solutions and develop effective plans to address their needs.
  • Collaborate with colleagues to ensure seamless delivery of customer services and achieve shared goals.
  • Maintain accurate records of customer interactions and ensure timely follow-up as required.

Essential Skills:
  • Excellent verbal communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Prior experience in a call center or customer-facing role is highly valued.

Perks:
  • A competitive hourly rate: $17-$18 per hour.
  • A dynamic work environment with opportunities for growth and development.
  • A supportive team culture that values collaboration and teamwork.


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