Operations Associate

4 days ago


Plano, Texas, United States A First Name Basis Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Associate to join our team at A First Name Basis. As an Operations Associate, you will play a critical role in driving client retention through the efficient execution of operational processes.

Key Responsibilities
  • Initiate, coordinate, and monitor the renewal process for Medicaid Waiver clients, utilizing cutting-edge software platforms and advanced Excel reporting.
  • Maintain effective communication with Louisiana Support Coordination Agencies to ensure seamless client Medicaid Waiver Programs.
  • Engage with doctors' offices to address specific inquiries regarding 90L.
  • Assist the intake department with questions related to authorization processes and their status.
  • Maintain accurate documentation and files related to renewals or discharge management.
  • Collaborate with the business office to proactively identify and resolve potential payment issues.
  • Serve as a vital liaison between Support Coordinator Agencies and our facility's Care Managers.
  • Provide support to our dedicated Care Managers.
  • Manage multiple competing priorities through a highly organized daily approach.
  • Demonstrate commitment by adhering to monthly Key Performance Indicators (KPIs) and metrics.
Requirements
  • A bachelor's degree is preferred.
  • A minimum of 2 years of experience in health insurance or a related field is preferred.
  • Strong proficiency in Microsoft Excel is a must, and the ability to quickly adapt to new software programs.
Personal Attributes
  • Tech-savvy with the ability to quickly learn new software systems.
  • Exceptionally organized and task-oriented.
  • Strong communication skills across email, chat, and phone.
  • A person of high integrity.


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