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Account Manager

1 month ago

Huntsville, Alabama, United States Border States Electric Full time
Account Manager Job Description

At Border States Electric, we are seeking a highly skilled and motivated Account Manager to join our team. As an Account Manager, you will be responsible for managing assigned customer account relationships and focusing on opportunity prospects and accounts. You will promote Border States Electric's products, services, and capabilities to maximize customer sales potential.

Key Responsibilities:
  • Meet or exceed sales goals established by the company.
  • Penetrate and grow current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
  • Meet and exceed daily outreach expectations through a consistent process in a structured account planning environment.
  • Identify targeted opportunities that align to active promotions and new/increased capabilities.
  • Prospect, validate, and convert new opportunity prospects by identifying and targeting appropriate influencers and positioning the company appropriately vs. competition.
  • Understand customer business objectives and translate them into a company differentiated advantage.
  • Translate customer business objectives into a company differentiated advantage by understanding desired customer business outcomes.
  • Keep current with company offerings, value advantage, and competitive landscape.
  • Guide high opportunity accounts to Senior Account Manager when appropriate.
  • Ensure quality customer support through expediting, pricing, follow-up, returns, and other services as required.
  • Provide customers with timely follow-up on technical inquiries and requests.
  • Input TCCM cost savings documentation relevant to the assigned customer base.
  • Direct the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
  • Coordinate sales strategies with preferred vendors to maximize customer sales potential.
  • Actively manage and direct company sales and support resources to maximize the sales and profit potential in support of all products, markets, and specialist team opportunities for BSE.
  • Participate in and advise sales management on the implementation and success of marketing plans and strategies.
  • Provide input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service, and support, competition, procedures, and market/customer potential.
  • Provide strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions.
Requirements:
  • Four-year business, sales, marketing, or trade degree or the equivalent in related work experiences.
  • Two-years of prior distribution, customer service, marketing, quotation, or sales experience preferred.
  • Experience with contract negotiation.
  • Experience with presenting in front of a large group.
  • Ability to read, write, and speak in English required.
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email, and SAP software.
Skills and Abilities:
  • Consistently provide responsive, quality service to meet and exceed customer expectations.
  • Technical competence in understanding electrical systems.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to effectively plan and organize.
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
  • Ability to read a one-line diagram (electrical drawings).
Physical Requirements:

Frequency at which you would carry/lift in a typical day:

  • Lift from Waist:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Lift from Floor:
    • < than 10 lbs. - Frequently
    • 10 to 25 lbs. - Frequently
    • 26 to 50 lbs. - Frequently
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all
  • Carried for Distance:
    • < than 10 lbs. - Not at all
    • 10 to 25 lbs. - Not at all
    • 26 to 50 lbs. - Not at all
    • 51 to 75 lbs. - Not at all
    • 75 to 100 lbs. - Not at all
    • 100+ lbs. - Not at all

Frequency at which you would do the following in a typical day:

  • Sitting (a continuous period of being seated) - Continuously
  • Standing (for sustained periods of time) - Frequently
  • Walking (moving about on foot to accomplish tasks) - Frequently
  • Bending/stooping (downward and forward) - Frequently
  • Crawling (moving about on hands and knees or hands and feet) - Not at all
  • Climbing/Walking Stairs (ascending or descending) - Frequently
  • Reaching (extending arms in any direction) - Frequently
  • Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
  • Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
  • Balancing (maintaining body equilibrium to prevent falling) - Occasionally
  • Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
  • Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
  • Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
  • Grasping (Applying pressure to an object with the fingers and palm) - Continuously
  • Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
  • Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
  • Driving (the control and operation of a motor vehicle) - Frequently
  • Desk work (work usually performed at a desk) - Frequently
  • Use of a computer - Continuously
  • Use of a telephone - Continously
  • Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
  • Exposure (to adverse weather & temperature conditions) - Occasionally
  • Travel (travel needed to perform job duties) - Frequently