Receptionist Part-Time

2 weeks ago

Ypsilanti, Michigan, United States National Church Residences Full time
Job Title: Receptionist Part-Time

Location: Clark East Tower, Ypsilanti, Michigan

Job Type: Part-time, 25 hours a week

Key Responsibilities:
  • Answer phones according to facility policy, take and relay messages for managers and staff, and screen calls.
  • Greet residents, visitors, and staff, and assist with their needs in a professional and compassionate manner.
  • Maintain a clean and welcoming work environment by restocking supplies, refreshments, and other materials as needed.
  • Provide directions to residents, visitors, and staff, and connect them with the correct responsible party as needed.
  • Assist with tasks such as tracking facility keys and managers' schedules.
  • Process work orders and ensure they are given to the correct department.
  • Perform clerical functions such as computer data entry, sorting, and filing, including photocopying for residents and management staff.
  • Process incoming and outgoing mail.
  • Assist with resident requests as needed.
Expectations:
  • Demonstrate a positive, professional manner, manage time efficiently, and provide leadership as a role model to promote a team approach.
  • Collaborate and participate in policy creation and problem-solving methods.
  • Adhere to all policies, procedures, and regulations set forth in the National Church Residences' Employee Information Guide (EIG), the Code of Conduct, and facility handbook.
  • Ensure all care is provided with respect and dignity for residents, families, and staff.
  • Report complaints, allegations of abuse, and other corporate compliance issues to the appropriate supervisors.
  • Complete annual education requirements, including Compliance, Privacy, Security, and HIPAA training.
Requirements:
  • High school diploma or equivalent.
  • 6 months of general office work experience with a focus on customer service.
  • Good working computer skills with basic professional software (Microsoft Office suite, Windows, etc.).
  • Self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
  • Strong motivational skills and a high emotional intelligence quotient (EQ).
Benefits:
  • Medical insurance with several options available.
  • Dental, vision, life, and AD&D insurance, and flexible spending accounts.
  • Paid Time Off (PTO) and Paid Holidays.
  • Retirement plan with pre-tax contribution and 100% match up to 5% of pay.
  • Reimbursement for tuition expenses.
  • Employee discounts, including tickets, retail, and more.
  • Short-term and long-term disability coverage.
  • Accident, hospital indemnity, and critical illness insurance.
  • Well-being programs, including EAP, tobacco cessation, weight-loss, and more.

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