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Enterprise Salesforce Consultant

2 months ago

Pittsburgh Pennsylvania, United States A.C. Coy Full time

About the Role:

A.C. Coy is seeking an experienced Enterprise Salesforce Consultant to join our team as a Senior Salesforce Solutions Architect. This is a contract-to-hire opportunity that requires a strong background in Salesforce implementation and a passion for delivering exceptional client experiences.

Key Responsibilities:

  • Lead the team and serve as the primary point of contact for clients and team members, ensuring client success from a solutions perspective and establishing the client as a trusted advisor.
  • Coordinate closely with Project Management to ensure project delivery, collaborating with Technical consultants to integrate their inputs into cohesive solutions.
  • Advocate for and implement Client and Salesforce best practices, mentoring and coaching less experienced team members in consultancy and Salesforce expertise.
  • Act as a hands-on advisor, collaborating with client stakeholders using strong communication skills, Salesforce platform knowledge, and business consulting experience to deliver client ROI.
  • Develop and nurture business relationships with clients, positioning A.C. Coy as a trusted Salesforce advisor, understanding client business drivers, KPIs, and articulating project value and risks related to solution feasibility.
  • Share business consulting best practices to enhance team knowledge, demonstrating thought leadership through client presentations and/or publications.
  • Serve as a Salesforce subject matter expert, staying updated on emerging CRM technologies and trends, creating and articulating a clear vision of Salesforce architecture and/or conceptual models of project solutions.
  • Translate client business drives, KPIs, and success metrics into tangible solution outcomes, providing expert-level functional guidance to consultants and developers.
  • Collaborate with US-based and near/offshore teams to deliver projects effectively, championing process-based delivery methodology within A.C. Coy.
  • Coach project teams on Salesforce and Business Consulting best practices, proactively identifying and surfacing new opportunities for clients, guiding and mentoring the project team to achieve project objectives.
  • Effectively leverage tools to facilitate project success, including documenting and risk and issue management, creating and/or ensuring solution-related documentation, e.g., customer journey mapping, business requirements, user stories, process flows, ERDs, configuration workbooks, and test scripts.
  • Support internal efforts to evolve A.C. Coy processes, participating in pre-sales activities and proposal development (as asked, in conjunction with Sales and Pre-Sales Solution Architects).

Requirements:

  • Bachelor's degree in business management, IT, or related field.
  • 7+ years of Salesforce experience in professional services.
  • 7+ years of consulting or industry experience.
  • 6+ years as a Salesforce Solution Architect.
  • Multiple, current Salesforce certifications, e.g., Admin/Advanced Admin, Sales and Service Cloud, Experience Cloud, Platform App Builder, or ability to achieve relevant certifications in a timely manner.
  • Demonstrated success in large-scale Salesforce projects.
  • Ability to travel up to 30%.

Desirable Skills:

  • Expertise in business consulting and CRM optimization.
  • Expert-level understanding of the Salesforce platform and components, functional expertise with awareness of programmatic solutions.
  • Exceptional customer-facing skills, professional presence, and entrepreneurial attitude.
  • Strong communication ability with a focus on translating complex, sophisticated concepts across all client levels.
  • Self-motivated and directed, highly organized, strong attention to detail.
  • Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high-quality projects.
  • Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
  • Ability to work both independently and as a part of a team with professionals at various levels.
  • Knowledge of Salesforce DevOps processes and tools, e.g., Gearset, Azure DevOps, JIRA.
  • Working knowledge and experience with agile delivery methodologies (Scrum, Hybrid-Agile).

Industry Experience:

  • Experience in Salesforce Industry solutions (e.g., Manufacturing Cloud, Health Cloud).
  • Experience in CPQ, Revenue Cloud, Marketing Cloud (any/all suite of products).

Language: English (en-US)