Director of Rooms Operations

4 weeks ago

Houston, Texas, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners. Our team members around the world strive to deliver luxury with genuine heart, and we know that a world-class employee experience and company culture are key to enabling them to do so.

We recognize the importance of treating everyone we meet with respect and kindness, whether they work with us, stay with us, live with us, or discover with us. Our purpose is to create impressions that will stay with our guests for a lifetime, and we believe that life is richer when we truly connect to the people and the world around us.

About the Role:
The Director of Rooms oversees the Rooms Division, ensuring that standards are met, guests and employees are satisfied, and problems are promptly resolved. This role requires strong leadership, interpersonal, and analytical skills, as well as the ability to prioritize and adapt to the operation's changing needs.

Key Responsibilities:

Directly supervises the Department Heads in the Rooms Division departments. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and hotel initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written messages. Develops relationships with return guests, group contacts, and other guests to provide personalized service. Assures that the financial goals of the division and the hotel are being met. Monitors and controls labor and other divisional expenses such as supplies and equipment. Works closely with Reservations, Sales, and the Front Office to maximize rate, occupancy, and total revenue. Assists in preparing business forecasts. Prepares Annual Budget for the division. Review and monitor staff schedules in all Rooms Division departments. Monitors their activities to ensure standards are met, staff is supported, and guest needs are met. Routinely inspects all areas of responsibility in the Rooms Division. Maintains close relationships with retail tenants and concessions to meet revenue and expense targets. Makes suggestions to improve revenue, reduce cost, and increase guest satisfaction. Assures that Four Seasons Service and Culture standards are being met. Manages in a way that supports Four Seasons' Mission and Philosophy. Supports and creates programs and initiatives that encourage employee development, training, and career growth within the Rooms Division. Plays an active role in the Planning Committee. Engaged along with other Planning Committee members in long-range planning for the hotel. Takes action in all hotel guests' and employees' safety, security, satisfaction, and well-being matters. Responds swiftly and effectively in any hotel emergency or safety situation. Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact. Works harmoniously and professionally with co-workers and supervisors.

Requirements:

Education:
  • College degree preferred.
Experience:
  • Five to seven years of experience in luxury hotel/resort operations management positions.
Skills and Abilities:
  • Excellent knowledge of all aspects of Rooms Division Operations.
  • Strong leadership and interpersonal skills.
  • Excellent guest service and problem-resolution skills.
  • Flexibility to meet the demands of a 24-hour operation.
  • Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
  • Solid interpersonal and relationship-building skills to work with cross-functional teams. Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
  • Excellent personal presentation and interpersonal skills.
  • Ability to multi-task in a high-volume and demanding environment.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

  • Nursing Director

    1 month ago

    Houston, Texas, United States Incredible Health Full time

    Incredible Health is actively hiring for a Director of Nursing position in the Houston, TX area. This role oversees the Operating Room / Surgical department and requires experience in nursing leadership. The ideal candidate will have a strong background in nursing and leadership, with experience in areas such as Assistant Nurse Manager, CNO, CVOR, Charge,...

  • Director of Labor Operations

    1 month ago

    Houston, Texas, United States Mcare Agency LLC Full time

    Job Title: Director of LaborJoin our team as a Director of Labor at MCare Agency LLC, where you will lead the management and provision of nursing care in our Labor and Delivery department.Job Summary:As the Director of Labor, you will be responsible for planning, organizing, and evaluating patient care to develop and maintain high-quality, evidence-based...

  • Operating Room Nurse

    4 weeks ago

    Houston, Texas, United States OneStaff Medical Full time

    The Operating Room Nurse Role:We are OneStaff Medical, a nationally-recognized and independently-owned staffing firm dedicated to providing exceptional care to our patients. As an Operating Room Nurse, you will be responsible for delivering high-quality patient care before, during, and after surgery. Your expertise will also be utilized to educate patients,...

  • Administrative Director, Emergency Room Services Lead

    1 month ago

    Houston, Texas, United States Northwest Talent Solutions LLC Full time

    **Job Title:** Administrative Director, Emergency Room Services**Company Overview:**Northwest Talent Solutions LLC is a leading healthcare staffing and recruitment firm specializing in connecting top talent with healthcare organizations across the globe. We are currently seeking an experienced Administrative Director to oversee our client's Emergency Room...

  • Business Operations Director

    4 weeks ago

    Houston, Texas, United States Houston Journal of Health Law & Policy Full time

    Job SummaryAs a key member of the Houston Journal of Health Law & Policy team, the Business Operations Director will be responsible for directing the development, implementation, and administration of business operations for a subdivision within a highly complex division. This role will engage in strategic planning and analysis, serving as a point of contact...

  • Operations Director

    4 weeks ago

    Houston, Texas, United States Unifi Full time

    Operations DirectorAt Unifi, we're looking for an experienced Operations Director to lead our autonomous vehicle operations. As a key member of our team, you'll be responsible for developing and implementing operational procedures to ensure safe and efficient execution of garage and fleet operations.Key Responsibilities:Lead start-up projects and support...

  • Sterile Processing Director

    4 weeks ago

    Houston, Texas, United States University of Texas M.D. Anderson Cancer Center Full time

    Job SummaryAs the Sterile Processing Director at the University of Texas M.D. Anderson Cancer Center, you will oversee all aspects of sterile processing for the main operating rooms, ambulatory operating rooms, clinics, and research areas. This includes decontamination, preparation, packaging, sterilization, sterile storage, and distribution of sterilized...

  • Operating Room Nurse

    1 month ago

    Houston, Texas, United States Triage Full time

    Travel Operating Room (OR) Registered Nurse JobWe are seeking a skilled Travel Operating Room (OR) Registered Nurse to join our team in Houston, TX.This is a great opportunity to work in a dynamic environment and gain valuable experience in a leading healthcare facility.Key Details:Specialty: Operating Room (OR) Registered NurseLocation: Houston, TXTravel...

  • Operating Room Nurse

    4 weeks ago

    Houston, Texas, United States Townsen Memorial Hospital Full time

    Job Title: Operating Room NurseJob Summary: Townsen Memorial Hospital is seeking a skilled Operating Room Nurse to join our team. As an Operating Room Nurse, you will be responsible for providing high-quality patient care in the operating room setting.Responsibilities:Develop and implement individualized care plans for patients undergoing surgeryCollaborate...

  • Operations Director

    4 weeks ago

    Houston, Texas, United States KELLER - North America Full time

    Job Title: Operations DirectorCompany: Keller - North AmericaJob Summary:We are seeking an experienced Operations Director to join our team at Keller - North America. The successful candidate will be responsible for overseeing the day-to-day operations of our manufacturing facilities, ensuring that we maintain the highest standards of quality and...

  • Operating Room Equipment Coordinator, PRN Varied Shift

    4 weeks ago

    Houston, Texas, United States Memorial Hermann Health System Full time

    Job SummaryAs an Operating Room Equipment Coordinator, you will be responsible for ensuring the smooth operation of our operating rooms. This includes troubleshooting equipment, maintaining supply rooms, and coordinating repair and maintenance schedules.ResponsibilitiesTroubleshoot various equipment types to ensure optimal performanceOrganize and maintain...

  • Operating Room Nurse

    1 month ago

    Houston, Texas, United States GiaMed, Inc Full time

    Operating Room RN Opportunity at GiaMed JVGiaMed JV, a joint venture between MedTrust LLC and GiaCare Inc., is seeking a skilled Operating Room Registered Nurse to join our team at Brooke Army Medical Center.About the RoleAs a GiaMed employee, you will work in a structured environment with low patient ratios, alongside a team of LVNs and Techs. Your duties...

  • Operating Room Nurse

    3 weeks ago

    Houston, Texas, United States Medical City Surgery Center - Allen Full time

    About the RoleWe are seeking a skilled Operating Room Nurse to join our team at Medical City Surgery Center - Allen. As a key member of our ambulatory surgery center, you will be responsible for providing top-notch nursing care to our patients.ResponsibilitiesAs an Operating Room Nurse, you will be responsible for:Overseeing the instrument and equipment...

  • Operating Room Nurse

    4 weeks ago

    Houston, Texas, United States GiaMed, Inc Full time

    Operating Room RN OpportunityGiaMed JV, a joint venture between MedTrust LLC and GiaCare Inc., is seeking a skilled Registered Nurse to join our team at Brooke Army Medical Center, the Department of Defense's largest facility and only Level 1 Trauma Center.As a GiaMed employee, you will work in a structured environment with low patient ratios, alongside a...

  • Service / Dining Room Operations Manager

    4 weeks ago

    Houston, Texas, United States Fielding's River Oaks Full time

    Job DescriptionAs the Service / Dining Room Operations Manager at Fielding's River Oaks, you will oversee all restaurant operations focused on upscale dining room service. You will work under direct supervision of the General Manager / Restaurant Director and be responsible for varied duties, including hiring, team development, service execution, sanitation...

  • Director of Operations

    1 month ago

    Houston, Texas, United States Marriott Full time

    Job SummaryAs the Director of Operations at The St. Regis Houston, you will be responsible for leading the hotel's operations team to deliver exceptional guest experiences and drive business growth. This is a strategic business leader role that requires a strong understanding of hotel operations, revenue management, and team leadership.Key...

  • Senior Director of Operations

    1 month ago

    Houston, Texas, United States Chronos Consulting Full time

    The Senior Director of Operations RoleAs a key member of the Chronos Consulting team, the Senior Director of Operations will play a critical role in driving the success of our manufacturing operations. Reporting directly to the CEO and Head of International Operations, this individual will be responsible for overseeing the entire operations function,...

  • Program Director Clerk III

    4 weeks ago

    Houston, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Description:The position of Program Director Clerk III provides advanced clerical and general office support for the Program Directors of the Child Protection Investigation (CPI) Division. The Clerk works diligently to maintain smooth office operations by planning, analyzing data, inventory control, assisting with human resource tasks, interpreting...

  • Operating Room Nurse

    1 month ago

    Houston, Texas, United States Texas Children's Hospital Full time

    Job Title: Registered Nurse - Operating RoomWe are seeking a skilled Registered Nurse to join our team in the Operating Room at Texas Children's Hospital. As a key member of our healthcare team, you will provide high-quality patient care and contribute to a positive and supportive work environment.Responsibilities:Provide direct patient care, including...

  • Hospital Director of Operations

    1 month ago

    Houston, Texas, United States Ethos Veterinary Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Hospital Director to lead our veterinary hospital operations. The ideal candidate will have a strong background in managing service-oriented operations, with a proven track record of driving profitable growth and organizational development.The Hospital Director will be responsible for overseeing the...