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Banquet Operations Manager

2 months ago

Cleveland, Ohio, United States Aimbridge Hospitality Full time
Job Summary

A Banquet Operations Manager is responsible for overseeing the setup, service, and breakdown of all assigned banquet functions. This role requires strong leadership and organizational skills to ensure seamless execution of events.

Key Responsibilities
  • Supervise and Assist with the setup of assigned banquet functions, ensuring that hotel standards are met and advance preparation for service is adequate.
  • Act as Liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
  • Respond to Guest Issues and communicate problems/issues to the Food & Beverage Manager and/or General Manager.
  • Assist with Scheduling Banquet staff to ensure sufficient staffing for upcoming functions and maintain labor productivity at or below budget.
  • Requisition Liquor for all banquet bars and maintain proper control over service thereof.
  • Inspect Sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization throughout the department.
  • Enforce Hotel Policies and safety rules, and be familiar with fire exit locations and fire extinguisher locations and know how to operate.
  • Supervise Banquet Staff and ensure employees are at all times attentive, friendly, helpful, and courteous to guests, managers, and all their fellow employees.
  • Prepare Banquet Checks and obtain guest signatures, and inform client of payment procedures at the completion of all assigned functions.
  • Be Familiar with P.O.S. System and correct hazards and notify management.
  • Attend Meetings as assigned and cross-train in Cafe for assistance as supervisor.
  • Submit Orders for all supplies (candles, note pads, pens, uniforms) to Food & Beverage Manager for approval and maintain inventory levels.
  • Handle Lost and Found items according to the standards.
Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio representing over 1,550 hotels in all 50 states and 22 countries. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.

Benefits
  • Competitive Benefits Package including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.