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Cloud Operations Director
4 weeks ago
Nexthink is the leader in digital employee experience management software. Our company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees.
We are looking for a Director of Cloud / SRE Operations who is passionate about building and running a high-performance cloud platform and SRE operations. This role will support US-based operations generally but will, in addition, focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP moderate offering. The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink's multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.
The Director of Operations responsibilities include but are not limited to:
- In charge of all operations and SRE functions within the US organization, including incident response and forward-thinking monitoring.
- Own and drive compliance and evidence-gathering activities for regulated deployments such as FedRAMP Moderate and equivalent environments.
- Drive capacity forecasting and change management processes.
- Automation for delivery and operations of platform services using infrastructure-as-code and monitoring-as-code.
- Tasked with building and managing service availability, performance, and scalability in production environments to enable business-defined SLAs.
- Collaborate with the development organization to manage micro-services at scale on the platform.
- Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.
- Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.
- Work closely with the architecture and security teams to define and implement enterprise-grade practices.
- Recruit, manage, and inspire a proficient cloud engineering and SRE team.
