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Assistant Manager

2 months ago

Albemarle, North Carolina, United States Rack Room Shoes Full time

Job Summary:

Rack Room Shoes is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our store leadership, you will be responsible for managing all day-to-day store operations, ensuring a seamless customer shopping experience, and providing guidance and support to our sales team.

Key Responsibilities:

  • Assist the Store Manager in overseeing store operations, including inventory management, visual merchandising, and sales floor maintenance.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement.
  • Provide coaching and training to sales team members to enhance their skills and knowledge, ensuring they are equipped to deliver exceptional customer service.
  • Manage customer complaints and issues in a timely and professional manner, ensuring a positive outcome for the customer.
  • Maintain and reinforce current service level standards, ensuring a consistent and high-quality customer experience.

Requirements:

  • 2+ years of retail experience, preferably in a leadership role.
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing employee engagement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions and take calculated risks.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.