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Concierge Assistant

2 months ago

Sterling Heights Michigan, United States American House Senior Living Communities Full time
Concierge Position Summary

Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends and as scheduled.

**Key Responsibilities:**

* Ensure the highest quality of customer service is available for our residents
* Answer a multiline telephone, screen and direct calls
* Greet guests and residents entering the building and may direct to correct destination
* Respond and address to any resident concerns which arise during shift
* Provide general administrative and clerical support
* Schedule appointments
* Receive and sort mail and deliveries
* Must be proficient in word processing, spreadsheets, and email
* Responsible for carrying out any emergency procedures required during shift
* Responsible to be knowledgeable and successful using the BILD sales system
* Responsible for running or overseeing weekend activities
* Notify the Executive Director of emergency situations
* Note areas or articles in need of repair and report to the Assistant Director
* Other duties as assigned by the Executive Director

**Company Overview:**

American House Senior Living Communities was founded in 1979 with a vision to provide high-quality housing for seniors at a price affordable for retirees and their families. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. We strive to be an innovative senior housing company that creates sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.