Sales and Customer Service Supervisor

7 days ago


Annapolis, Maryland, United States GOODWILL IND OF THE CHESAPEAKE INC Full time
Job Title: Sales and Customer Service Supervisor

Estimated Salary:

$48,000 per year, based on experience

Job Summary:

The Sales and Customer Service Supervisor is responsible for supporting the Store Manager in overall store operations and employee supervision. This role requires excellent customer service skills and the ability to manage a team of employees.

Key Responsibilities:

  • Provide direct support to the Store Manager in all store operations and employee supervision
  • Act as lead greeter to customers and donors and set the standard for excellent customer service
  • Train, supervise, discipline, and schedule staff and volunteers
  • Achieve production goals and assist in achieving budgeted sales goals while controlling expenses
  • Maintain a clean and safe environment and report known or suspected security or theft problems
  • Process donated goods in preparation for stocking the sales floor and assist customers with selections and purchases

Requirements:

  • High School diploma or equivalent required
  • 2 years prior supervisory experience in a retail or related environment required

Benefits:

  • Medical, dental, and vision insurance
  • Voluntary life, short-term disability, employer-paid life, and long-term disability insurance
  • 2 weeks' vacation, 10 days sick leave per year
  • Tuition reimbursement up to 75% of tuition costs and 100% of fees
  • Gym membership reimbursement, up to $60 quarterly
  • Employee Assistance Program (EAP) - free counseling and referral services
  • Credit Union membership at MECU and SECU
  • 25% store discount


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