Cloud Data Collaboration Specialist
6 days ago
At Bobsled, we're revolutionizing cross-cloud data sharing with our innovative platform, enabling seamless and secure data delivery into customers' preferred cloud environments without leaving your own.
About the RoleWe're seeking a highly skilled Customer Success Architect to join our growing team at Bobsled. As a key member of our organization, you'll play a crucial role in helping customers get the most value from our powerful platform.
Main Responsibilities- Design & Optimize Solutions: Partner with customers to architect optimal platform implementations, guide technical setup, and establish best practices to maximize platform value.
- Technical Support Excellence: Own end-to-end customer support, from initial troubleshooting to resolution. Collaborate with engineering to diagnose complex issues and ensure customer satisfaction.
- Product Enhancement: Champion customer needs by gathering feedback, identifying trends, and working with product teams to influence roadmap decisions. Translate customer challenges into actionable product improvements.
- Strategic Customer Partnership: Build and maintain strong relationships as a trusted technical advisor, driving customer success and long-term retention through proactive engagement.
- Incident Management: Lead incident response and resolution, coordinating with stakeholders to minimize customer impact and ensure swift problem resolution.
- Experience: 4+ years of experience in customer success, solutions architecture, consulting or related technical roles.
- Technical Skills: Strong SQL proficiency required. Python and/or JavaScript experience is a plus. Experience with data platforms or databases is essential.
- Excellent Communicator: You can explain technical details in ways that make sense to non-technical audiences and collaborate with engineers when needed.
- Self-Starter: You're resourceful, proactive, and thrive in fast-paced startup environments.
- Team Player: You work well with others and are excited to be part of a mission-driven, customer-centric team.
- Growth Opportunity: We're growing quickly, and so will your career. This is an opportunity to join early and make a big impact.
- Competitive Benefits: We offer a competitive salary ($120,000 - $180,000 per year), equity, health insurance (100% paid for Employee and Dependents), unlimited PTO, and professional development opportunities.
- Fully Remote Work Environment: We're a fully remote company with flexible work hours and a home office stipend of $1,000.
We're committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.
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