Customer Service Representative
4 days ago
We are seeking a skilled Customer Service Representative to join our team at Dave's Auto Center. As a Customer Service Representative, you will be responsible for communicating with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company.
Responsibilities:- Receive a high volume of inbound calls and emails from customers
- Identify the reason for the customer's call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
$30,000.00 - $40,000.00 per year
We offer a competitive compensation package, including benefits such as 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance.
We are a family-owned and operated business, and we pride ourselves on creating a work environment that is satisfying and rewarding for our employees. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
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Centerville, Utah, United States Dave's Complete Auto Full time{"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a skilled Customer Service Representative to provide exceptional customer experiences. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions. The ideal candidate is friendly, computer savvy, and able to remain...
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