Optical Retail Associate
2 days ago
About Us
At EssilorLuxottica, we are a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Our company is known for innovation, passion for vision care, cutting-edge technology, and iconic brands.
Job Summary
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. This role ensures all patients receive the highest quality Optometric care by supporting the Doctor in the routine practice of Optometry under the general direction and supervision of the Store Manager and within the scope of state law and the policies of For Eyes.
Key Responsibilities
- Greet customers promptly and provide exceptional customer service.
- Answer phone calls in a friendly and courteous manner.
- Explain all required paperwork, tests, products, and services to patients.
- Review prescriptions and patient information carefully and identify special needs.
- Show patience and courtesy to indecisive or difficult customers and patients.
- Perform work accurately and thoroughly despite time pressure and customer volume.
- Identify situations involving unsatisfied customers and act quickly for resolution.
- Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handle and file all patient records in an organized and efficient manner in accordance with HIPAA.
- Place contact lens orders, process shipments, and submit invoices for payment.
- Operate the POS system terminal and input customer/patient and prescription information with accuracy and attention to details.
- Maintain a safe working environment for all associates/patients.
- Respond quickly to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
Requirements
- High School graduate or equivalent.
- Strong customer service skills (internal and external).
- Knowledge of current fashion trends.
- Leadership skills.
- Strong communicator and listener.
- Problem-solving ability.
- Familiarity with cash register, computers, and calculators.
- Organization skills.
- Sales skills.
- Strong basic math skills.
- Knowledge of office and store merchandise.
Preferred Qualifications
- Previous experience in customer service, retail, and/or optical.
- Strong interpersonal skills.
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