IT Support Specialist

2 weeks ago


Marshfield, Wisconsin, United States Simplicity Credit Union Full time
About Simplicity Credit Union

We are a team of passionate Credit Union believers who work together to help our friends and neighbors realize their dreams. Our focus is on giving people what they need, when they need it. We support our member experience with a culture of collaboration and creativity, a focus on the things that mean the most to us, and a healthy dose of wackiness to bring it all together.

Job Summary

The IT Support Specialist is responsible for providing prompt, professional, efficient, and accurate technical and administrative support to co-workers. This role is a member of the Information Technology team and will participate in the support of Simplicity's software and hardware, development projects, and maintaining the efficiency of the Simplicity network.

Key Responsibilities
  • Perform "help desk" functions for co-workers by answering questions, recommending, or performing solutions, and knowing when to involve third-party vendors to address an issue in a timely manner with minimal disruption.
  • Work with co-workers throughout the problem-solving process.
  • Perform proper installation of IT equipment.
  • Diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications and hardware for workstations.
  • Provide testing applications, service packs, and patches prior to company-wide release.
  • Performs preventive maintenance, tests, and repairs equipment on both workstations and servers.
  • Assist with various IT projects as assigned, adhering to the stated deadlines and objectives.
  • Develop, maintain, and monitor procedures as they relate to IT and systems-related activities.
Requirements
  • Associate degree in Computer Science or a related discipline preferred.
  • 2 years of experience in an IT support role with a working knowledge of Windows based desktop and server operating systems, office products, databases, and remote-control applications.
  • Strong organizational skills are required to handle numerous tasks at one time and maintain a high level of productivity within the department.
  • Analytical skills with strong attention to detail, ability to plan, prioritize and organize work effectively and efficiently.
  • Strong customer service skills: ability to communicate users' needs with detail.
  • Advanced user with Microsoft Office Suite.
  • Experience with helpdesk software preferred.
  • Must be friendly and able to represent the organization in a professional and positive manner.
  • Service-oriented; a team player.
What We Offer
  • Pay: $54,000 - $68,000 annually
  • Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Vision insurance
    • Disability insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Floating holiday time
    • Mental health time off
    • Volunteer time off
  • Schedule:
    • Day shift
    • Monday to Friday


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