Product Manager Marketing Technology

2 days ago


Charlotte, North Carolina, United States Brightspeed Full time
Company Overview:
Brightspeed is reimagining how people live, work, play and connect by providing fast, reliable internet connections. With a vision to accelerate the upgrade of copper to fiber optic technologies, Brightspeed is bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers.

Salary:$110,000 - $140,000 per year based on location and experience.

About the Role:
We are seeking a highly skilled Product Specialist – Marketing Technology to join our growing team. This role will lead the day-to-day operations of specific products and platforms for Mass Markets, Enterprise, and Wholesale customers. As a Product Specialist, you will report directly to the Product Owner – Mass Markets, SMB, Enterprise, and Wholesale. You will have a proven track record for documenting and grooming product requirements and managing different products in the US market, maintaining a high level of ownership and accountability across the whole product development process (end-to-end).

Key Responsibilities:
• Gather and analyze data for product and platform requirements, with a strong focus on the Marketing Technology (MarTech) platform and its associated and related systems
• Drive the development and implementation of new product and platform features
• Assist with project management tasks for selected projects
• Identify and recommend improvements to existing products and platforms
• Convert features into smaller user stories and actionable requirements for developers, IT, and other stakeholders as needed
• Write clear and well-structured business requirements and documentation
• Identify and recommend automation opportunities for existing products and platforms
• Create reports, dashboards, and visualizations to help others understand products and platforms performance as needed
• Drive the analyses to identify issues and bottlenecks in existing processes to recommend improvements
• Communicate and validate requirements with relevant stakeholders
• Collaborate with product managers and project managers on roadmap planning and prioritization
• Interact with business and technical stakeholders to identify needs, opportunities, and gaps
• Drive the process to work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects.
• For larger projects, collaborate with multiple project managers to maintain an updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources – internal and external – for a successful development, implementation, and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify, and select technological solutions associated to product initiatives

Requirements:
• Bachelor's Degree in Engineering, IT, or equivalent work experience
• Experience with marketing automation platforms to set up marketing channels like emails, direct marketing, digital marketing etc, or infrastructure for automated customer communications is a plus
• 3+ years of experience as Product Manager
• Proven track record managing products in the U.S. market for Residential, Small and Medium Business, Large Enterprise, and/or Wholesale customers
• 3+ years of experience in pre-sales, product architecture, sales engineering, business analyst, or operations roles is a plus
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively Sales, Portfolio Management, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira, and Confluence is required

About Us:
Brightspeed has been recognized as a Top Workplace by the Charlotte Observer and is located on the 7th floor of the new Vantage South End – East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office, or field-based, depending on the position, business needs, and individual circumstances. We also invest in technology that enables our entire team to stay connected.

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