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Retail Operations Leader

2 months ago

Cedar Park, Texas, United States Lids Full time
Position Overview

Lids Sports Group is a prominent name in the licensed sports retail industry, specializing in fan and fashion-oriented headwear and apparel across various regions including North America, Europe, and Australia.

As we expand our footprint, we are seeking a Retail Operations Leader who will play a pivotal role in enhancing our brand presence and driving store performance.

Key ResponsibilitiesTeam Development
  • Oversee the recruitment and onboarding processes to ensure a skilled and motivated team.
  • Foster a positive work environment that encourages collaboration and inclusivity.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Implement training programs to enhance team capabilities and align with company objectives.
Customer Engagement
  • Lead initiatives to deliver exceptional customer service and enhance the shopping experience.
  • Address customer inquiries and resolve issues promptly to maintain satisfaction.
  • Encourage participation in membership programs and special promotions to drive customer loyalty.
Operational Excellence
  • Manage store operations, ensuring compliance with company policies and procedures.
  • Oversee inventory management, including receiving, processing, and merchandising products.
  • Ensure the store is well-maintained and equipped to meet operational needs.
  • Monitor financial performance and implement strategies to achieve sales targets.
Qualifications

The ideal candidate will possess:

  • A minimum of two years of post-secondary education combined with relevant experience in retail management.
  • Strong leadership skills with a proven track record of driving sales and managing teams.
  • Excellent communication and interpersonal abilities.
  • Proficiency in using retail management software and technology.
  • Physical capability to lift up to 50 pounds and stand for extended periods.

If you are passionate about retail and sports, and are looking to make a significant impact in a dynamic environment, we invite you to explore this opportunity with us.