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Customer Service Representative

2 months ago

Salem, Ohio, United States Securitas Electronic Security Inc Full time
Job Title: Customer Care Specialist

Securitas Technology, a leading provider of integrated security solutions, is seeking a highly skilled Customer Care Specialist to join our team. As a key member of our Alarm Monitoring Center, you will play a critical role in ensuring the safety and security of our clients.

Key Responsibilities:
  • Respond to alarm signals in a timely and efficient manner, following documented procedures.
  • Communicate effectively with clients, emergency services, and other stakeholders to ensure prompt resolution of incidents.
  • Manage alarm events, verify security information, and update emergency services as necessary.
  • Perform data entry and maintain accurate records of all incidents.
Requirements:
  • High school diploma or equivalent required; some college education preferred.
  • 1-3 years of work experience in a customer service or security-related role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Typing speed of 30+ words per minute.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Comprehensive training program to ensure success in the role.
  • Collaborative and dynamic work environment.